Booking terms and conditions

BOOKING TERMS AND CONDITIONS

Cancellation Policy

Forzoni Tours applies the following cancellation terms:

Cancellations made 30 days or more prior to the scheduled tour will receive a full refund.
Cancellations between 30 days and 7 days prior to the scheduled tour will be subject to a 50% penalty fee.
Cancellations within 7 days of the scheduled tour or no-shows will be subject to a 100% penalty fee.
Non-Refundable Tickets & Special Events: If the tour includes museum tickets or special event access, these costs are non-refundable.

Boat Tours:

Weather and Sea Conditions:
In case of adverse sea or weather conditions that prevent navigation (e.g. rough seas or thunderstorms expected for the whole or most of the day), the tour will be cancelled and a full refund will be issued.

Client Cancellations:
Cancellations made less than 30 days before the tour date are non-refundable, including in the case of change of plans or personal reasons.

Outdoors activities, Vespa Tour, Biking, Truffle Hunting:
In case of heavy rain or safety concerns, the tour will be rescheduled or cancelled and fully refunded. In case of cloudy weather or light rain, rain jackets will be provided and the activity will take place as planned.

Quotations, Offers & Proforma Invoices
Pricing Based on Group Size: All quotations and offers are calculated based on the number of participants at the time of inquiry. If the group size changes, the total price will be adjusted accordingly.
Hotel & Accommodation Pricing: Hotel rates are based on availability and pricing at the time of inquiry. As most hotels use dynamic pricing, the final confirmed rate may vary slightly from the initial quotation.

Cancellation Policy for Groups (12+ Participants) & Third-Party Suppliers
For groups larger than 12 participants, or when third-party suppliers are involved (e.g., bus, yacht, Ferrari, hot air balloons ), the following policy applies:

1) Upon Confirmation: A proforma invoice will be issued, requiring a deposit.
2) Final Payment: The invoice must be paid in full at least 30 days before the group’s arrival.
3) Cancellations 30+ days prior to the scheduled tour: Full refund.
4) Cancellations between 30 days and 1 day prior to the tour: 100% penalty fee applies.
For any further inquiries or clarifications regarding our terms and conditions, please feel free to contact Forzoni Tours.

SPECIAL EVENTS POLICY (Palio, Bocelli Concert etc)

These terms and conditions are valid for all services provided by Exclusive Italy Tours, and may be subject to change according to Italian regulations. The terms and conditions communicated by our staff member at the time of your request and confirmation will be applied. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described in our Privacy Policy.

DEPOSIT

To reserve a tour, Exclusive Italy Tours may require a deposit. Our staff will communicate to the clients if the required deposit is refundable or not refundable, and the terms of our cancellation policy related to the service booked.

FINAL PAYMENT

Once a deposit has been received, and your reservation has been confirmed and accepted by Exclusive Italy Tours, we will send a final invoice. Final payment is required according to the cancellation policy applied, while is possible to pay on site for some experiences. Last minute (7 days prior to arrival) reservation are subject to 100% non-refundable down payment.

PAYMENT METHODS

Payment must be in EURO, and can be processed by debit or credit card or wire transfer. Our staff member will provide a payment link with instruction.  Some experiences can be paid at the end of the tour directly to our driver.

PRICING

The prices of  tours, experiences, accommodation, wedding and events will be communicated by our staff member at time of your request. Prices and invoices are displayed in EURO, can be based per person or per couple, and include VAT.

CHANGES FOR SCHEDULED DEPARTURE INITIATED BY GUEST 

Requests to change tour or date of an existing reservation will be accommodated based on availability. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price if necessary.

ITINERARY CHANGES 

Exclusive Italy Tours reserves the right to organize any date, route, activity, and hotel modifications to any tour according to your request. Exclusive Italy Tours is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations and modifications, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with us before making any additional travel arrangements.

EXTERNAL VENDORS

Based on guest request, Exclusive Italy Tours may recommend the services of other vendors including hotels, transportation, restaurants, and other services outside the scope of our operations. While Exclusive Italy Tours takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.

CHILDREN POLICY 

Please note that minors must be accompanied by an adult. Travelers under the age of 18 are welcome to participate in a Family or Private tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs. Additionally, the children policy will be properly specified for particular activities where the presence of an adult is strictly required for responsibility.

TRAVEL DOCUMENTS

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination (including COVID-related travel restrictions), our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends.

LIABILITY 

Exclusive Italy Tours  is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. Exclusive Italy Tours is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Exclusive Italy Tours reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

INSURANCE 

We encourage all clients, while traveling to apply for Travel Insurance. This will allow you travel with peace of mind. Travel Insurance can reimburse you for non-refundable air and land costs, if you have to cancel a trip due to personal or family illness or accident. Exclusive Italy Tours is not responsible for any personal items left unattended during tours.

LOST BELONGINGS

Exclusive Italy Tours is not responsible for loss of your personal belongings. In any case we provide a lost and found service.

MISCELLANEOUS 

While Exclusive Italy  Tours makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices. Exclusive Italy Tours recognizes that some guests may have several food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated. Additionally, guests grant Exclusive Italy Tours permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to Exclusive Italy Tours. Guests agree that Exclusive Italy Tours may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. Exclusive Italy Tours photography within this website is copyrighted by Exclusive Italy Tours and may not be reproduced without permission.